Our mission is to empower boutique hotels, short-term rentals, and independent restaurants to achieve the highest standards of guest satisfaction, driving profitability and operational efficiency while preserving your unique identity. Through a thoughtful three-pronged approach, we seamlessly integrate hospitality best practices, a clear brand message, and a rigorous financial analysis. Our strategy is to help your independent brand thrive and elevate the future of hospitality together.

Find your brand, inform your customers, grow your business

From the Business Case, To The Kitchen, To the Front Desk: Hospitality Consulting and Brand Management

Examples of our result metrics

Measured Impact, Tangible Results

10%

Average Daily Rate Increase

9.2

Guest Satisfaction Score

15%

Labor Retention Increase

Tailored Expertise for Hospitality Excellence

Our hands-on advisory is specialized in three areas of hospitality with expertise in both the restaurant and hotel industry: Financial Efficiency, Guest Experience and Social Media Presence.

Boutique Hotels

Vacation Rentals

Independent Restaurants

Check-in/out experience creation. Property inspection and maintenance review. Improved housekeeping, service, and guest stay protocols. Customer review analysis and mitigation plans. Average daily rate analysis.

Airbnb and Verbo online management and optimization. Digital guest communication analysis to maximize occupancy and review scores. Property configuration and amenities curation for higher customer satisfaction. Demographic and location analysis.

Social media monitoring, tracking and analysis. Food and beverage cost reviews and vendor price analysis to drive higher profit margins. Secret diner services with 50-point read out to increase customer satisfaction. Operational services model creation.

On-Site, Operational, Integrated

Our duty to your business as advisors is to build a lasting partnership through trust and results. Our hospitality professionals team with your general managers and executives, to build customized solutions to drive customer satisfaction, visibility, and operation efficiency. We pair our financial and accounting data analytics experts, brand and style experts, with a community of local patrons, chefs and your through our collective as independent voices to understand how to improve and build your brand.

Capital and Canapé has a philosophy of service which creates a feeling of effortlessness to the guest because every detail behind the scenes has been curated to the highest level of satisfaction. We bring the voice of your customer to your business, ensuring every touchpoint aligns with a brand promise we meticulously curate together. We tailor the service standards to lift your brand vision by incorporating your style, passion, and thoughtfulness while incorporating hospitality best practices.

Build Your Brand, Understand Your Customer

A baseline diagnostic identifies where your business can unlock it's full revenue potential by creating a unique and compelling story.

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